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Privacy Policy

Effective Date: 11/7/2023


Welcome to Keep The Wonder Alive! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

Information We Collect
We may collect the following types of personal information when you use our website:
  • Contact Information: This includes your name, email address, phone number, and mailing address.
  • Order Information: Details about the letters you order, including recipient names, special requests, and delivery preferences.
  • Payment Information: Payment card details or other financial information necessary for processing your orders.
  • Communication History: Records of our interactions with you, including emails, messages, and customer support inquiries.
How We Use Your Information
We use your personal information for the following purposes:
  • Fulfillment of Orders: To process, fulfill, and deliver the handwritten letters from Santa that you have purchased.
  • Customer Support: To provide assistance and support related to your orders or any inquiries you may have.
  • Marketing and Promotions: With your consent, we may send you promotional materials, special offers, and updates about our services.
  • Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.
Sharing Your Information
We may share your personal information with:
  • Service Providers: Third-party service providers who assist us with tasks such as payment processing, shipping, and marketing.
  • Legal Authorities: In response to a legal request, court order, or when required by law.
We implement security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website with an updated effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at customersupport@keepthewonderalive.com.
Terms and Conditions
These Terms and Conditions govern your use of the services provided by Keep The Wonder Alive (“we,” “us,” or “our”) through the website keepthewonderalive.com (the “Service”). By using the Service, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the Service.

Privacy Policy
Your use of the Service is also subject to our Privacy Policy. Please review our Privacy Policy above for information on how we collect, use, and disclose personal information.

Personal Information
By using the Service, you agree to provide accurate and complete information, including your name, email address, phone number, and postal address, as required for the fulfillment of orders and communication.

Intellectual Property
All content on keepthewonderalive.com, including but not limited to text, graphics, logos, images, and software, is the property of Keep The Wonder Alive and is protected by intellectual property laws. You may not reproduce, distribute, or use any content from the Service without prior written consent from Keep The Wonder Alive.

Service Availability
We strive to provide a reliable and uninterrupted Service, but we cannot guarantee continuous availability. We reserve the right to modify, suspend, or discontinue any part of the Service, temporarily or permanently, without prior notice.

Limitation of Liability
Keep The Wonder Alive shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from the use of the Service.

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States. Any disputes arising out of or relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts located within the United States.

Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be effective immediately upon posting on keepthewonderalive.com. It is your responsibility to review these Terms and Conditions periodically for any updates.

Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at customersupport@keepthewonderalive.com.